Privacy Policy

Introduction

PayOnWheels respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, store, and protect data when you access and use our web-based transport management system.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Account & Business Information

We may collect the following information when you register or use the platform:

• Name and contact details (email, phone number)
• Company/business name
• Login credentials
• Billing or payment-related details (if applicable)

b) Operational Data

As a transport management system, we collect and store operational data entered by you, including:

• Driver details
• Employee records
• Vehicle/tractor information
• Trip details (locations, assignments, status)
• Company/client data
• Payment and earnings records
• Reports and analytics data

This data is essential for providing the services of the platform.

c) Technical & Usage Data

We may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Login activity and timestamps
• Pages accessed and actions performed within the platform

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the platform
• Manage trips, drivers, vehicles, and operations
• Process and track payments
• Generate reports and business insights
• Improve system performance and user experience
• Communicate service-related updates
• Ensure platform security and prevent misuse

3. Data Ownership & Control

All operational data (drivers, trips, payments, etc.) entered into the platform remains the property of the respective user or business.

We act as a data processor, storing and managing data on your behalf to provide the service.

4. Data Sharing

We do not sell or rent your data.

We may share data only in the following cases:

• With your consent
• To comply with legal obligations or government requests
• To prevent fraud, security threats, or misuse

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure cloud infrastructure
• Access control and authentication systems
• Data encryption (where applicable)

While we take strong precautions, no method of transmission over the internet is completely secure.

6. Data Retention

We retain your data for as long as your account is active or as required to provide services.

Upon account termination, data may be retained for a limited period for legal, backup, or operational purposes.

7. User Rights & Choices

You have the right to:

• Access and update your information
• Request deletion of your account and data
• Control user access within your organization (for multi-user accounts)

Requests can be made by contacting us directly.

8. Cookies & Tracking

We may use cookies or similar technologies to:

• Maintain user sessions
• Improve platform performance
• Analyze usage patterns

You can manage cookie preferences through your browser settings.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page and will be effective immediately upon posting.